International Shipping

– Carrier: DHL

– Processing Time: 5-7 business days

– Notification: Email with tracking info

– Rates: Based on location and package weight

– Currencies: USD and Naira

– Customs: Fees, taxes, and duties are customer’s responsibility

Inter-State Shipping

– Carrier: GIG

– Processing Time: 4-5 business days

– Notification: Text message with tracking info

– Rates: Based on package weight

Local Shipping (Lagos)

– Delivery Time: 1-3 business days

– Notification: Call from dispatch to confirm delivery

General Policies

– Undeliverable Items: Store credit issued (minus shipping fee)

– Reshipment Fee: ₦9.95 for handling and shipping

– Lost/Stolen Packages: Responsibility of the customer once marked as delivered by the carrier